Frequently Asked Questions
When you order for yourself and your friends you can benefit double. You share the shipping cost & you save on your personal order 10% & a discount voucher of 6€ for your next order. You will be receiving the parcel and give your friends their order as well. The only condition is to tell us in your order (in the comment section) the contact details of your friends (full name, address, telephone) so they can also benefit in the future from our products & offers. Respecting the confidentiality of security of your information, we commit ourselves to treat your friends & your personal data fully confidential and to fully comply with all applicable German data protection and consumer legislation from time to time in place & NOT to disclose it to any authorities or companies unless we are requested by the police or any other regulatory or government authority investigating suspected illegal activities.
The Silicon used for our baking forms is absolutely safe for food usage due to the fact that it is the same material used for the production of the pacifiers for babies. The silicon kitchenware sold in Germany has been through a number of laboratory tests certifying the safety of the material as to its usage to the preparation of food.
The warranty period of our products is at least 2 YEARS.
Unlike anyone else who is advising to redirect your claims to the manufacturer or the regional representative, you can return the product directly to us after contacting us by telephone. After our technical service has checked the product and we are informed that the defect is exclusively due to the
manufacturing, we shall either provide you with a replacement of the same or similar product, or return you the value of the product in CASH. The warranty period starts at the date of purchase and for this reason a copy of the receipt should be sent with the product when it is returned as defect. The guarantee is valid when the product has been used according to the Instructions of use and is used or operated properly and for flaws or defects which appear during its proper use. The guarantee is not valid for malfunction resulting from any falling, negligence or improper use, improper maintenance or adjustment, placement & or disposal in an inappropriate environment, natural wear & tear, obsolence, for disposables (e.g. batteries) and spare parts.The company is not liable in any way expressed or implied for any direct, indirect, special, random, or or consequential loss arising out of or in connection with your use of the product.
Τhe shipping & handling cost amounts to 6€ irrespective of the volume of your order with the exception of the items carrying the indication and are to be charged 44€ due to their bulky size. If, due to our fault, we need to proceed with a split delivery, the customer will not be charged. If your order is 95€ and above, you will be receiving your order with no shipping cost charged. The shipping cost corresponds to the surface delivery via Post Office. Air Mail Service via Post Office varies depending on the weight (0-5kg 24€, 5-10kgs 31€, 10-20kgs 45€) and has a delivery time of 7 working days. If you wish a door to door delivery with UPS within 6 working days, the cost is 62€ and for Next Working Day Delivery 195€. If you wish any shipping method other than the one, we deliver as standard, that is Surface, you might include it on the Comments section of the order procedure. For orders outside The Hellenic Republic (Greece) & Germany please contact us.
We hope that you will be totally satisfied with any purchase made with Agorama.Com. If you are not completely satisfied with your purchase, you may return a product within 7 days after contacting us by telephone. In order to accept the return, the product should not have been used, to be in its original packaging which will be intact along with the instructions of use and all other documents that accompany it without any usage trace. Return costs are to be paid by the customer. Returns are to be sent to the HQ of the company. Should the aforementioned conditions are met, we pay you back CASH all the value of the returned product (no shipping & handling fees or postage included). Gift vouchers cannot be returned or exchanged for cash
Orders are to be cancelled only in writing per Fax or Email only in case your parcel has not been shipped.
You will be receiving a call from the forwarder if you are receiving a Freight. Order or from your local post office. Your parcel will be sent to the address of your choice whether it is to your home, your workplace or another location. We cannot deliver to PO Boxes. Please check your parcel for any problems and contact your Sales Representative within 3 Days.You will receive an email notification with shipper and tracking information once your order is shipped. We make every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours or within a preagreed time frame which reflects our stock availability & the time needed by the German & Hellenic (EΛΤΑ) or other countries post offices. The German Post Office (Deutsche Post) dispatches within 2-5 days. Based on our experience, the parcels arrive within 10 - 15 Days.In the event of Force Majeur, not applicable. All deliveries are subject to authorisation of your credit card payment.We cannot be held accountable for delays in customs clearance.
Yes. Also the German VAT has adjusted to 19%. (effective on 1.1.2007)
We are unable to accept returns of special orders since they are not part of our product array which we keep a stock and respectively advertise. These products are different for every customer and express individual preference. These may only be returned if they are faulty.
Special orders are to be prepaid to the bank accounts mentioned in the Payment section above.
Portraits, Famous Paintings are under the category of special orders.
The shipping and handling fee vary between 10€ and 260€ (in case of Freight Order which includes a transport insurance of up to 10.000€).
Order cancellations are accepted before the order confirmation, that is 2 days after the day you order.
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